Privacy Policy

Introduction

This Privacy Policy explains how Fang Ventures Private Limited ("Intriq", "we", "us", or "our") collects, uses, discloses, stores, protects, and otherwise processes personal data when you access or use Intriq, including our mobile applications, websites, software, services, AI-assisted features, cloud sync features, subscription services, and related functionality (collectively, the "Service").

This Privacy Policy applies to personal data we process in connection with the Service. By using the Service, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, you should not use the Service.

Important note about relationship data

Intriq is designed to help users remember and manage information about people, relationships, conversations, events, reminders, and personal context. This means the Service may contain personal data about you and about other individuals that you choose to enter, import, upload, or store.

You are responsible for ensuring that you have the lawful right, authority, consent, or other valid basis to enter, upload, store, or process personal data about other individuals through the Service.

You should not use Intriq to store information about other individuals in a way that is unlawful, unfair, invasive, abusive, discriminatory, defamatory, or harmful.

Personal data we collect

Depending on how you use the Service, we may collect the following categories of personal data.

How we use personal data

We may use personal data for the following purposes:

1. to provide, operate, maintain, and improve the Service
2. to create and manage your account
3. to store, organise, sync, and retrieve your User Content
4. to support notes, memories, people profiles, reminders, timelines, search, and relationship-management features
5. to provide AI-assisted features such as extraction, summarisation, candidate memories, reminders, semantic search, and assistant responses
6. to process subscriptions, trials, entitlements, renewals, and cancellations
7. to provide customer support
8. to communicate with you about the Service
9. to send service-related notices, security alerts, and administrative messages
10. to debug, troubleshoot, and improve performance
11. to analyse usage and improve product design
12. to prevent fraud, misuse, abuse, security incidents, and unlawful activity
13. to enforce our Terms of Service
14. to comply with legal, regulatory, tax, accounting, or platform obligations
15. to protect our rights, users, systems, and business
16. for any other purpose notified to you or permitted by applicable law

AI-assisted features and automated processing

The Service may use AI technologies and automated systems to help organise and retrieve information. This may include generating summaries, extracting candidate facts, suggesting reminders, creating titles, identifying relationship context, generating assistant responses, or enabling semantic search.

To provide these features, selected content may be processed by our systems and by third-party technology providers. This may include prompts, notes, memory records, relevant workspace context, embeddings, metadata, and AI Outputs.

If you record a voice note, the audio recording is sent to our transcription provider to convert it into text. The resulting transcript is returned to you in the app, where you can review and edit it before saving, like any other note. Voice transcription is optional and only occurs when you choose to record a voice note.

AI Outputs may be inaccurate, incomplete, inappropriate, or misleading. You are responsible for reviewing and confirming AI-generated suggestions before relying on them.

Unless we expressly state otherwise and obtain any consent required by applicable law, we do not intend to use your private notes or relationship data to train public AI models.

You may be able to disable certain AI-assisted features through app settings, subscription settings, or by choosing not to use those features, subject to the functionality available at the time.

How we share personal data

We do not sell your personal data.

We may share personal data with the following categories of recipients where necessary for the purposes described in this Privacy Policy:

1. cloud hosting and database providers
2. authentication providers
3. AI technology and infrastructure providers
4. payment processors, app stores, and subscription management providers
5. analytics and product improvement providers
6. crash reporting and diagnostics providers
7. customer support and communications providers
8. security, fraud prevention, and abuse detection providers
9. professional advisers, including lawyers, accountants, auditors, and insurers
10. regulators, courts, law enforcement authorities, or government agencies where required or permitted by law
11. business transferees in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar transaction
12. other parties with your consent or at your direction

Service providers are authorised to process personal data only as necessary to provide services to us or as otherwise permitted by applicable law.

Third-party services

The Service may rely on or integrate with third-party services, including app stores, authentication systems, cloud infrastructure, AI technology, subscription management systems, analytics services, crash reporting tools, payment providers, and other operational tools.

Third-party services may collect and process personal data according to their own terms and privacy policies. You should review those policies carefully. We are not responsible for third-party privacy practices except to the extent required by applicable law.

Legal bases and consent

Where applicable law requires a legal basis for processing personal data, we process personal data on one or more of the following bases:

1. your consent
2. performance of a contract with you
3. compliance with legal obligations
4. our legitimate interests, such as operating, securing, improving, and enforcing the Service
5. protection of vital interests, where applicable
6. any other basis permitted by applicable law

Where we rely on consent, you may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect your ability to use some or all features of the Service.

International transfers

Your personal data may be transferred to, stored in, or processed in countries outside your country of residence, including Singapore and other jurisdictions where we or our service providers operate.

Where required by applicable law, we will take reasonable steps to ensure that personal data transferred internationally receives a standard of protection comparable to that required under applicable data protection laws.

Data retention

We retain personal data for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide the Service, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud or abuse, maintain security, and support legitimate business operations.

Retention periods may vary depending on the type of data and the reason for processing. For example:

1. account data may be retained while your account is active
2. User Content may be retained while stored in your account
3. subscription and transaction records may be retained for legal, tax, accounting, and audit purposes
4. support records may be retained to handle enquiries and improve support
5. logs and security records may be retained for security, debugging, and fraud prevention
6. deleted data may remain in backups for a limited period before being overwritten or securely deleted

When personal data is no longer required, we will delete, anonymise, or otherwise dispose of it in accordance with applicable law and our retention practices.

Account deletion and data deletion

You may request deletion of your account and associated personal data through available in-app features or by contacting us at support@intriq.app.

When your account is deleted, we will take reasonable steps to delete or anonymise personal data associated with your account, subject to the following exceptions:

1. data retained for legal, tax, accounting, audit, or regulatory purposes
2. data retained to resolve disputes or enforce agreements
3. data retained to prevent fraud, abuse, or security incidents
4. data retained in backups for a limited period
5. data that has been anonymised and no longer identifies you
6. data that we are legally permitted or required to retain

For more information, please refer to our Data Deletion Policy.

Your rights

Depending on your jurisdiction and applicable law, you may have rights in relation to your personal data, including the right to:

1. request access to personal data we hold about you
2. request correction of inaccurate or incomplete personal data
3. request deletion of personal data
4. withdraw consent, where processing is based on consent
5. request a copy or export of certain data, where supported or required by law
6. object to or restrict certain processing, where applicable
7. lodge a complaint with a data protection authority
8. ask questions about our data protection practices

To exercise your rights, contact us at support@intriq.app. We may need to verify your identity before responding to your request.

We will respond to requests within the timeframe required by applicable law.

Accuracy of personal data

We rely on you to ensure that the information you provide or store in the Service is accurate, complete, and up to date. You may update or correct certain information directly in the Service.

If you believe personal data we hold about you is inaccurate, you may contact us to request correction.

Security

We take reasonable administrative, technical, and organisational measures to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, disposal, loss, or similar risks.

These measures may include encryption in transit, access controls, authentication controls, secure cloud infrastructure, monitoring, logging, and other safeguards appropriate to the nature of the data and the Service.

However, no system is completely secure. We cannot guarantee that personal data will always remain secure or that unauthorised third parties will never defeat our security measures. You are responsible for keeping your account credentials secure and for using a secure device and network.

Data breach notification

If we become aware of a data breach affecting personal data, we will assess the incident and take steps required by applicable law, which may include notifying affected users, regulators, or other relevant parties where required.

Children's privacy

The Service is not intended for children under 13, or under the minimum age required by applicable law. We do not knowingly collect personal data from children without appropriate consent.

Because Intriq may allow users to store family or relationship information, you should not enter personal data about children unless you have the lawful right and authority to do so.

If you believe a child's personal data has been provided to us without appropriate consent, contact us at support@intriq.app.

Marketing communications

If we send marketing communications, you may opt out by following the unsubscribe instructions in the message or by contacting us. Even if you opt out of marketing communications, we may still send service-related, transactional, administrative, security, or legal notices.

Do Not Track and tracking technologies

The Service may use cookies, local storage, device identifiers, analytics tools, or similar technologies to operate, secure, and improve the Service. Browser or device settings may allow you to limit some tracking technologies, but this may affect functionality.

We do not currently respond to "Do Not Track" signals unless required by applicable law.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will take reasonable steps to notify you, such as by posting the updated policy in the app or on our website, or by sending an email or in-app notice.

The updated Privacy Policy will take effect on the date stated in the updated version. Your continued use of the Service after the effective date means you acknowledge the updated Privacy Policy.

Contact and Data Protection Officer

If you have questions, requests, or complaints about this Privacy Policy or our handling of personal data, contact us at:

Privacy and support email: support@intriq.app

Company: Fang Ventures Private Limited

Address: Singapore