Terms of Service

1. Introduction

These Terms of Service set the rules for using the Intriq platform and services. By creating an account, accessing, or using Intriq, you agree to these Terms on behalf of yourself or the organization you represent. If you do not agree, do not use the Service. If you use the Service for an organization, you confirm you have authority to bind that organization. In these Terms, “Intriq”, “we”, “us”, and “our” mean Fang Ventures Private Limited.

2. Definitions

1. Service: the Intriq relationship intelligence and network mapping platform, including the Site, web application, APIs, related software, features, and content.
2. Customer: the individual or organization that signs up for an Intriq account.
3. Authorised User: anyone permitted by a Customer to access the Service under the Customer’s account.
4. Customer Data: data submitted to the Service, including contact and company data, relationship data, calendar or email metadata, notes, and attachments.
5. Order: a written order form, online subscription selection, or similar agreement that sets out your plan and fees.

3. Using the Service

1. You must be at least 18 years old, provide accurate registration information, keep your login details secure, and comply with these Terms and applicable laws.
2. You are responsible for all activity under your account, ensuring Authorised Users comply with these Terms, and the content, accuracy, and legality of Customer Data.
3. Notify us promptly if you suspect unauthorised access to your account.
4. We may update or change the Service over time. If changes materially reduce functionality of a paid plan, we will use reasonable efforts to notify you in advance.

4. Customer Data and Privacy

1. You retain ownership of Customer Data.
2. You grant us a non-exclusive licence to use, host, store, copy, process, and transmit Customer Data to provide, maintain, and improve the Service, to address service, security, or technical issues, and as required by law or our agreement with you.
3. We do not sell Customer Data and do not use Customer Data to advertise to you or others.
4. You confirm you have necessary rights and permissions to provide Customer Data and that your use of the Service complies with applicable laws, including data protection and anti-spam laws.
5. Our handling of personal data is described in our Privacy Policy.

5. Acceptable Use

1. Do not use the Service in any unlawful way or for unlawful purposes.
2. Do not infringe the rights of others, including privacy and intellectual property rights.
3. Do not upload, store, or share illegal, harmful, abusive, or fraudulent content.
4. Do not attempt to gain unauthorised access to the Service or related systems, or interfere with or disrupt the Service or its security.
5. Do not reverse engineer, decompile, or attempt to derive the source code of the Service except where permitted by law.
6. Do not use the Service to build or train a competing product that directly replicates Intriq’s core functionality.
7. Do not send spam or other unauthorised communications using the Service.
8. We may suspend or terminate access if you breach this section or these Terms.

6. Plans, Fees, and Payment

1. If you choose a paid plan, you agree to pay the fees in your Order or as shown in the Service. Fees are usually charged in advance for each subscription period and are non-refundable unless stated otherwise or required by law.
2. If you do not pay on time, we may suspend or limit access until payment is received.
3. We may change pricing; for existing subscriptions, changes generally take effect at the next renewal. We will give reasonable notice of material price changes.
4. If your usage exceeds plan limits, we may ask you to upgrade or pay additional fees.
5. Taxes (for example, GST) may be added where required by law.

7. Free Trials and Beta Features

1. We may offer free trials, free tiers, or preview/beta features.
2. We can modify or stop providing free or beta features at any time.
3. Free and beta features are provided “as is” and may be less stable or documented than paid, generally available features.

8. Intellectual Property

1. We own all rights in the Service, its software, logos, branding, and content, and any improvements or derivative works we create.
2. Using the Service does not give you ownership of our intellectual property.
3. Feedback or suggestions you provide may be used by us without obligation or payment.

9. Third-Party Services

1. The Service may allow or require connections to third-party services (for example, email, calendar, CRM, identity providers).
2. Third-party services are operated by others. We are not responsible for their content, actions, policies, or how they handle your data.
3. Your use of third-party services is at your own risk and subject to their terms and privacy policies.

10. Service Availability

1. We aim to keep the Service available, but do not guarantee it will always be available, uninterrupted, or error free.
2. Downtime may occur for maintenance or technical issues.
3. We may restrict or suspend access where reasonably needed for security, maintenance, or to comply with law.

11. Disclaimers

1. The Service is provided on an “as is” and “as available” basis.
2. To the fullest extent permitted by law, we do not make warranties or representations about the Service, whether express or implied.
3. We do not promise the Service will be error free, secure, or meet your specific needs, and we do not guarantee business outcomes.
4. You are responsible for deciding how to use insights and information provided by Intriq.

12. Limitation of Liability

1. To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, goodwill, or business interruption.
2. Our total aggregate liability arising out of or relating to the Service or these Terms is limited to the fees you paid for the Service in the twelve months before the event giving rise to the claim.
3. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

13. Indemnity

You agree to indemnify and hold harmless Fang Ventures Private Limited and its officers, directors, and employees from and against claims, damages, losses, liabilities, costs, and expenses arising out of or relating to your use of the Service, your breach of these Terms, or your Customer Data (including claims that Customer Data infringes third-party rights or violates law).

14. Term and Termination

1. These Terms apply from your first use of the Service until your account is closed and subscriptions end.
2. You may stop using the Service at any time. To terminate a paid subscription, cancel through the Service or as stated in your Order.
3. We may suspend or terminate access if you materially breach these Terms and do not cure after notice, or if required by law.
4. On termination, your right to use the Service ends and we may delete or deactivate your account. Customer Data may be deleted after a retention period, subject to legal obligations.
5. Sections intended to survive (including intellectual property, disclaimers, limitation of liability, and indemnity) will continue after termination.

15. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will use reasonable efforts to notify you (for example, by email or by posting a notice in the Service). The “Last Updated” date will change. Continuing to use the Service after changes take effect means you accept the updated Terms.

16. Governing Law and Disputes

These Terms are governed by the laws of Singapore, without regard to conflict of law rules. Any dispute that cannot be resolved amicably will be submitted to the courts of Singapore, subject to any mandatory local consumer protections.

17. General

1. If any part of these Terms is invalid or unenforceable, the rest remains in force.
2. Failure to enforce a right is not a waiver of that right.
3. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations in connection with a merger, acquisition, or sale of our business.
4. These Terms, together with any Order and our Privacy Policy, form the entire agreement between you and us regarding the Service.