Use case
Intriq for Customer Success
Multi-thread accounts, protect sponsors, and find warm expansion paths before renewal risk appears.
CS plays
Secure renewals and expansion with relationship coverage
Make relationship strength and ownership visible so CSMs can act early.
Sponsor mapping
Track executive sponsors and champions.
Renewal pathing
See the strongest path to renewal stakeholders.
Expansion mapping
Identify warm paths into new departments.
Account health signals
Track relationship strength across stakeholders.
Sponsor health
Protect sponsor coverage across every account
Track who owns each relationship and keep renewal context visible.
Tag executive sponsors and champions
Know who holds the strongest relationships.
Spot single-threaded accounts early
Identify accounts that need more depth.
Share renewal notes with the account team
Keep renewal context in one place.
Expansion
Find warm paths into new teams
Surface internal connections to expansion stakeholders and coordinate outreach.
Identify warm paths to new departments
See which teams already know the account.
Coordinate AE and CSM outreach
Align on timing, ask, and ownership.
Record intro outcomes and follow-ups
Track progress and share context quickly.
Product
Recommended features
Capabilities Account Management / Customer Success teams use most.
Company intelligence
Track relationship strength at the company level. Identify coverage gaps and risk areas.
Relationship strength
Categorise relationships as Strong, Medium, or Weak. Visual indicators for relationship health.
Contact management
Store and organise professional contacts. Track personal notes and interactions in one place.
Coverage dashboard
Track your network's pulse. See relationships change in real time.